Dear Customer,

I'm Wiegand.

Thank you for choosing AQUABLOCKLABS custom photo bricks. Each creation is a unique tribute to a cherished moment, deserving of our shared patience and craftsmanship.

1.Production & Shipping Timeline

Shipping Schedule: Your order will enter production **after you confirm the custom details**.

Typical timeframes are:

1.1 DIY Brick Kits:

Shipped within **7 business days**.

1.2 Custom Photo Bricks:

Shipped within **15 business days** (includes detail verification, image optimization, and manual quality checks).

*Processing times may extend during holidays or promotional periods.(We recommend placing and confirming your order early for earlier delivery.)

2.Shipping Services & Fees

We work with reliable international logistics partners. Below is an overview of options and fees for delivery within the United States:

2.1 Overview

**Shipping Benefit**: Enjoy free Standard Shipping on all orders of $150.00 or more.

2.2 Important Notes

2.2.1 Pricing & Payment

All transactions on this site are settled in US Dollars (USD). The final amount charged by your card issuer will follow their exchange rate.

2.2.2 Duties & Taxes 

Import duties, taxes, or other fees may apply according to your country's regulations and are the responsibility of the recipient.

2.2.3 Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be held responsible for packages that are returned, lost, or delayed due to incorrect or insufficient address information.

2.2.4 Estimated Delivery Times

A. After dispatch, delivery to major regions (e.g., North America, Europe, Australia) typically takes **5-10 business days**; other regions may require **up to 15 business days**.

B. A tracking number will be emailed to you for real-time updates.

C. Please note: The times above are **estimates** provided by carriers and are **not guaranteed delivery dates**.

Actual delivery may be affected by factors such as weather, customs clearance, holidays, or other unforeseen circumstances. In case of delays, we will actively assist you in communicating with the carrier to seek a prompt resolution.

2.2.5 Tracking & Support

Once your order is shipped, tracking information will be sent to your email. If you **have not received your package after the estimated delivery window**, or have any other questions, please contact us via:
- Customer Service Email: **[aquablocklabs@qq.com/aquablocklabs@gmail.com]**
- We will investigate and assist you as soon as possible.

We believe memories worth preserving are worth crafting with care.

Thank you for your understanding and patience—this "memory you can hold in your hands" becomes all the more meaningful because of it.